Terms & Conditions

Pick up/Delivery

If you live within 10 miles of my workshop (NP20) I am happy to pick up and deliver your furniture for you. Outside of this radius I can offer delivery for a fee. You can also pick up furniture yourself if you prefer, or arrange your own courier.

Quotes and Estimates

The figure quoted will be based on an evaluation of the surface appearance of the furniture and may vary depending on issues encountered when the furniture is stripped back. Whist you can normally determine the condition of springs or the need for major rebuilding, other issues are often hidden from view. Frame repairs and woodworm treatment will incur an extra charge and if I feel an element of your furniture would benefit from repair or replacement I will advise you of this. Any issues of this nature will be fully discussed with you and it will be your decision whether or not to proceed.

I will honour quotes given for four months, after which time a new assessment may be needed to allow for fluctuating prices of materials.

Fabrics and Fillings

The Furniture and Furnishings (Fire)(Safety) Regulations 1988 covers all furniture manufactured after 1950. Therefore, any furniture made after this time will comply with these rules. Earlier furniture is exempt but you may wish to consider fire safety or the fitting of a fire-proof barrier cloth underneath your choice of fabric.

When selecting your top cover, it is your responsibility to ensure that the fabric is suitable for the intended use. I am always happy to advise on this subject. Things to bear in mind are the strength of the fabric; is it robust enough to endure the amount of likely wear? And also, if choosing a pattern, bear in mind that due to pattern matching you are likely to need extra, for a parker knoll armchair for example, you may need an extra three metres compared to a plain fabric!

Should you decide to proceed with fabric that I advise against, I will use it, however, you do so at your own risk. Shortage of fabric supplied will also be your responsibility. This usually occurs due to large patterns which ned to be matched, if this happens I will contact you for further instructions.

Deposits and Payments

Before commencing the job, I require 25% of the estimate quoted. This will cover the cost of materials needed.

Your full balance will be paid on completion and can be by BACS, cash, cheque or through PayPal.

Should you, at any time during the upholstery process, no longer wish to proceed, your furniture will be returned to you as it is. Appropriate costs of materials up to that point will be charged to you. Materials and goods will remain the property of Primrose Upholstery until full payment is made.

I will discuss the timeframe before starting. I aim to complete work within 4–6 weeks providing all materials are available at commencement. Should this be likely to take longer I will discuss it with you and we can decide how to proceed.